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What will happen with the pictures of my documents after I send them to you? How will these pictures be used? Where do you store them and how can I be sure they won't be used to make me potential harm in future?
The photos that you upload are not shared with any 3rd party partner for KYC/AML and Document verification checks.
The documents are stored on a secure server without public access to the Internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at Sunrise had been compromised, nobody would be able to get access to your personal information.
The verification process is usually conducted within 30 minutes, but in some cases it can take up to 24 hours.
You can restore it using our Password recovery service via email
You’ll need to upload a few copies of specific documents to confirm your identity during the sign up process
If the verification is not possible, a sunrise team member will contact you
You must verify your account during the sign up process.
Some of the following documents might be required during the verification process at Sunrise
Additional Verification Documents:
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