Frequently Asked Questions

Trade is a basic economic concept involving the buying and selling of goods and services, with compensation paid by a buyer to a seller, or the exchange of goods or services between parties.

Bitcoin is an innovative payment network and a new kind of money. Find all you need to know and get started with Bitcoin on bitcoin.org.

What will happen with the pictures of my documents after I send them to you? How will these pictures be used? Where do you store them and how can I be sure they won't be used to make me potential harm in future?

The photos that you upload are not shared with any 3rd party partner for KYC/AML and Document verification checks.


The documents are stored on a secure server without public access to the Internet for safety reasons, even you after uploading the documents do not have an access to them to ensure that in case your account at Sunrise had been compromised, nobody would be able to get access to your personal information.

  • For certain payment methods we require our clients to go through the KYC (know your customer) process.
  • The verification is straightforward during the sign up process. You simply need to upload your Government ID (Passport, ID Card or Driving License) in good quality to ensure that we can process and approve it within 30 minutes

The verification process is usually conducted within 30 minutes, but in some cases it can take up to 24 hours.

You can restore it using our Password recovery service via email

You’ll need to upload a few copies of specific documents to confirm your identity during the sign up process

If the verification is not possible, a sunrise team member will contact you

You must verify your account during the sign up process.

Some of the following documents might be required during the verification process at Sunrise

Identity Verification:

  • Government issued International Passport
  • Government issued Identity Card
  • Government issued Driving License
  • Selfie with Identity Document

Address Verification:

  • Utility bill or Bank Statement, not older than 3 month
  • Paper versions or electronic versions are allowed
  • No modifications are allowed to the documents

Additional Verification Documents:

  • Photo with printed or handwritten declaration (in specific cases, for high amounts)

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